AI-poweredrestaurant analytics

Know what's working. Fix what's not.

We collect and analyze customer feedback from all major platforms in one centralized dashboard.

No setup required
See results in 24 hours

Business Insights Dashboard

Last updated: Today, 9:32 AM

Cold Brew Sentiment Trend

Last 8 weeks

4.1/5 0.5
Insight: Cold brew ratings recovered strongly after Feb 10. Customers now highlight "rich flavor" (58%) and "consistent quality" (44%).

Overall Sentiment

78%+5.2% from last month

Review Volume

432+12% from last month

Top Strengths This Week

  • Friendly staff72% of positive reviews
  • New breakfast menu48% of positive reviews
  • Atmosphere35% of positive reviews

Areas for Improvement

  • Wait times54% of suggestions
  • Cold brew consistency21% of suggestions
  • Price vs portion11% of suggestions

Know what's working. Fix what's not.

We collect and analyze customer feedback from all major platforms in one centralized dashboard

Google
Zomato
Swiggy
TripAdvisor
Facebook

Know Everything AI

Our AI engine processes reviews from all platforms, extracting actionable insights

Instagram
Amazon
X
YouTube
Reddit

How It Works

Turn feedback into action in three simple steps

1. Collect

Automatically gathers reviews from Google, Yelp and other platforms - no setup needed.

  • Zero configuration
  • Daily updates
  • Multi-platform integration

2. Analyze

AI identifies sentiment, trends, themes and specific issues in your customer feedback.

  • Sentiment analysis
  • Theme detection
  • Competitive benchmarking

3. Act

Automate workflows to address customer feedback efficiently and systematically.

  • Automated ticket creation and categorization
  • Intelligent routing to appropriate team members
  • SLA tracking with automated escalation
Fast. Accurate. Actionable.

"Know Everything analyzes 1000+ reviews in seconds, giving you insights that would take days to compile manually."

Core Features

Powerful tools to analyze, respond to, and leverage customer feedback

AI-Generated Replies

Our bot automatically responds to customer reviews with personalized, contextually appropriate replies.

Unified Dashboard

Collect and analyze feedback from all major platforms in one centralized view.

Identify & Prioritize

Automatically identify your top issues by location, menu item, and time period to prioritize improvements.

Task Management

Create and assign tickets to team members directly from insights, with tracking and accountability.

Targeted Surveys

Send customized follow-up surveys to gather more detailed feedback on specific aspects of the customer experience.

Critical Alerts

Get immediate notifications for hygiene, pest, or service issues before they become bigger problems.

Customer Recovery

Turn negative experiences into second chances with automated recovery campaigns and personalized offers.

Measure Impact

Quantify the ROI of your operational changes by tracking sentiment before and after implementing fixes.

Trend Analysis

Track sentiment patterns over time to identify emerging issues and measure the success of your improvement initiatives.

Comprehensive Review Analysis

Our AI identifies and categorizes feedback into actionable themes, helping you understand what matters most

Coffee Quality

Sub-topics:

Taste, Temperature, Freshness, Consistency

Examples:

bitter, burnt, smooth, cold brew, lukewarm

Food Quality

Sub-topics:

Taste, Freshness, Portion Size, Temperature

Examples:

tasteless, soggy, generous portion, served cold

Service

Sub-topics:

Speed, Staff Attitude, Order Accuracy, Proactiveness

Examples:

long wait, rude, friendly staff, order mixed up

Cleanliness

Sub-topics:

Tables, Washrooms, Pests, General Ambience

Examples:

dirty table, flies, washroom stinks, unhygienic

Ambience

Sub-topics:

Decor, Seating, Noise Level, Temperature, Lighting

Examples:

cozy, uncomfortable chairs, too loud, AC not working

Value / Price

Sub-topics:

Pricing Fairness, Portion vs Price, Discounts

Examples:

overpriced, worth it, expensive for size

Operations

Sub-topics:

Ordering System, App Issues, Queue, Payment

Examples:

forced to use app, takeaway cup, cash only

Delivery

Sub-topics:

Packaging, Temperature, Third-party Issues

Examples:

leaked coffee, cold on arrival, late delivery

Staff Mentions

Sub-topics:

Individual Praise/Complaints, Manager Feedback

Examples:

Shivam was helpful, manager ignored us

Competitors

Sub-topics:

Mentions of other brands and competitor comparisons

Examples:

better than the café down the street, prefer other chain

Sustainability

Sub-topics:

Eco-packaging, Ethical Sourcing

Examples:

paper straw, single-use plastic

Facilities

Sub-topics:

AC, Restrooms, Seating Capacity, Parking

Examples:

AC down, no parking space

Location Performance Dashboard

Compare performance metrics across all locations to identify improvement opportunities

Critical Alert: Indiranagar

3 mentions of "flies" in dining area in the last 24 hours. Requires immediate attention.

Service Issue: HSR Layout

Service rating dropped 0.4★ this week. 68% of complaints mention "long wait times".

Success Story: Koramangala

Food quality rating improved by 0.3★ after menu changes. "Fresh ingredients" mentions up 42%.

Location Leaderboard

Last 30 days
1
Koramangala
Overall rating:
4.7
0.2vs. last month
2
Indiranagar
Overall rating:
4.5
0.1vs. last month
3
HSR Layout
Overall rating:
4.2
0.3vs. last month
4
Whitefield
Overall rating:
4
0.1vs. last month
Chain average:
4.30.2

Performance by Category

Service Quality

Top performers
Koramangala4.5
Indiranagar4.3
HSR Layout3.8

Food Quality

Top performers
Koramangala4.7
Indiranagar4.5
HSR Layout4.4

Ambience

Top performers
Koramangala4.4
Indiranagar4.6
HSR Layout4

Value for Money

Top performers
Koramangala4.2
Indiranagar4
HSR Layout4.3
Insight:Indiranagar leads in ambience but lags in service

Recommended Actions

1

Staff Training at HSR Layout

Schedule service training for HSR Layout staff to address wait time issues. Similar training improved Koramangala's service rating by 0.5★.

Priority: High
2

Hygiene Inspection at Indiranagar

Conduct immediate pest control at Indiranagar location. Multiple customer complaints about flies could impact health rating.

Priority: Urgent
3

Menu Standardization

Implement Koramangala's successful menu changes across all locations. Focus on fresh ingredients and consistent portion sizes.

Priority: Medium

Menu Item Sentiment Analysis

Identify menu performance trends and quickly address customer concerns

Almond Croissant

4.2/50.3

Top Feedback:

  • Inconsistent freshness28%
  • Size reduced recently16%
  • Too sweet14%

Positive Highlights:

  • Flaky texture
  • Rich almond flavor

Pesto Pasta

4.7/50.2

Top Feedback:

  • Perfect al dente45%
  • Generous portion size32%
  • Could use more basil8%

Positive Highlights:

  • Fresh ingredients
  • Consistent quality

Avocado Toast

3.8/50.3

Top Feedback:

  • Bread quality varies35%
  • Less avocado than before22%
  • Seasoning inconsistent15%

Positive Highlights:

  • Fresh avocados
  • Artisanal bread

Streamlined Team Collaboration

Convert insights into action with automated ticket creation and intelligent task assignment

Automated Ticket Creation

Auto-generate tickets from customer feedback with smart categorization by type and priority.

Intelligent Assignment

Route tickets to the right team members based on expertise and workload balancing.

SLA Tracking

Track response times with automated escalation for overdue issues.

Resolution Verification

Verify issue resolution through automated follow-up surveys.

Active Tickets

12 Open
Hygiene Issue - IndiranagarHigh

Multiple mentions of mosquitoes in dining area

Assigned to: Rahul S. (Operations)Due in: 4 hours
Cold Food - KoramangalaMedium

3 complaints about cold pasta in last 24 hours

Assigned to: Priya M. (Kitchen)Due in: 1 day
Staff Training - HSR LayoutLow

New baristas need training on flat white preparation

Assigned to: Vikram J. (Training)Due in: 3 days

Conversational Analytics

Ask questions, get instant insights. Your restaurant data, simplified.

Natural Language Queries

Ask questions in plain English like "What's causing the drop in ratings for our croissants?"

Visual Insights

Get instant visualizations to understand trends, comparisons, and anomalies without complex analysis

Proactive Recommendations

Receive AI-powered suggestions for improving operations based on detected patterns in customer feedback

See Sample Insights

Chat with Your Data

Updated 5 minutes ago

Hello! I'm your cafe analytics assistant.

Ask me anything about your cafe data, customer feedback, or performance metrics.

What's causing the drop in ratings for our croissants?

You

The 0.4★ drop in croissant ratings is primarily due to freshness issues. 68% of negative reviews mention "not fresh" and "stale." This started after the recipe change on April 15th.

Croissant Rating Trend -0.4★
Recipe Change
Apr 1Apr 15May 1
Key Issues Identified
Not fresh/stale
68%
Less filling
42%
Too dry
23%

How does our Pesto Pasta compare to other menu items?

You

Restaurant chains using our platform see:

42%

Faster response to critical issues

67%

More efficient manager time usage

0.3★

Average rating improvement

Who Benefits Most

From local shops to global enterprises, we transform customer reviews into reputation management and actionable intelligence for businesses across all industries.

Perfect For:

Business Owners & Operators

From retail and hospitality to healthcare and professional services.

Brands & Service Providers

Companies with physical locations, online presence, or both seeking to elevate customer experience.

Marketing & CX Managers

Professionals responsible for brand reputation, customer satisfaction, and loyalty.

Why It Works For You

Understand exactly what customers love and don't love about your offerings

Identify specific areas for operational improvement with the highest ROI

Automate review management and customer recovery campaigns

Make data-driven decisions that increase satisfaction and sales

No credit card required. Cancel anytime.

How You Know You'll Benefit

If any of these match your situation, our platform will deliver significant value:

Need Actionable Data

You have lots of reviews and feedback but struggle to turn it into specific actions for improvement.

Review Management

You're overwhelmed by the volume of reviews and need a more efficient way to manage responses.

Customer Satisfaction

You want to systematically improve customer experience and turn more customers into loyal advocates.

Competitive Edge

You're in a competitive market and need deeper insights to differentiate your offerings and experience.

Still not sure if Know Everything is right for your business?

Get Started Today

Start free. See results in 1 week.

FREE PILOT OFFER

Experience AI-Powered Business Intelligence

$0/ month

What You Get:

  • 1-month free trial for 3 locations

  • Full access to all platform features

  • Setup and onboarding assistance

  • Daily insights and weekly summary reports

  • Review response suggestions

After The Pilot:

  • Simple pricing based on location count

  • No long-term contracts required

  • Flexible plans as you grow

  • Priority support & customization options

  • Enterprise solutions for 50+ locations

Quick Setup

Our platform can be set up in just 5 minutes, with custom options available for your specific business needs.

Questions? Contact us at hello@knoweverything.app

Get in Touch

Questions about boosting your restaurant? We're here to help.

Email Us

Send us an email and we'll get back in 24 hours.

hello@knoweverything.app

Contact Us

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